Booking Terms and Cancellation Policy

Full stay terms and conditions/rules  available here:

https://guest.stanthorpeholidaypark.com.au/rules-8595-3472-1621


Effective Date: May 2026

Thank you for choosing Stanthorpe Holiday Park for your accommodation needs. To ensure a smooth booking experience, please review our booking terms and cancellation policy outlined below.

Booking Terms

  1. Deposit: A non-refundable deposit equivalent to one night’s stay is required at the time of booking to secure your reservation.
  2. Payment Schedule:
    • Bookings made over the phone incur a $20 administration fee. We recommend you make your booking online or calling our Ai receptionist.
    • For peak dates, local festival weekends, national holidays and school holidays seasons, full payment is required 7 days before arrival. Failure to pay in full 7 days before arrival may result in us cancelling your site/cabin or not holding your guaranteed accommodation or site.
      Payment will be charged 7 days before arrival in peak times to card on file if payment is not made by guest before 7 days.
      Peak times include public holiday periods, long weekends, and annual local events plus major holidays such as Easter, Christmas, New Year etc.
    • For off-peak and shoulder seasons, full payment is required before day of check-in with one night deposit payable at time of booking.
    • Card on file will be charged on morning of arrival.
  3. Card on File
    We require a card on file for your stay for charging and incidentals, rentals, outstanding balances, food charges, pet charges or damages.
    For peak season bookings Your card will be billed for full stay cost 7 days before arrival. Your card details are

Cancellation Policy

We do not offer deposit refunds or credits for poor weather or change of plans. In circumstances of act of God or severe weather events we offer credits or change of date only.
  • Off-Peak and Shoulder Seasons:
    • 1 Night cancellation Fee Applies to all dates with 2 days grace period given after booking for change of mind
    • 1 change of date permitted outside 7 days of arrival
    • Cancellations made within 48 hours of arrival will result in the full booking fees for full stay cost being non-refundable.
  • Peak Dates (long weekends, local event/festival weekends, Brisbane public holidays, school holidays & major national holidays):
    • These dates are often sold out or in high demand.
      Cancellations made within 7 days of arrival will result in full payment being non-refundable.
    • 50% deposit required on booking (non refundable). Remainder required 7 days before arrival.
      50% Cancellation Fee applies outside 7 days of arrival. 100% within 7 days of arrival.
      NO credits or refunds given for peak period changes or cancellations due to high demand.

Credits & date changes

  • In certain circumstances, management may offer credits or allow a date changes for cancellations during off-peak times, at their discretion. This is not guaranteed.

Your payment details

  • We use a 3rd party booking system common for the caravan industry to manage our bookings and payments. Your card details are securely encripted and stored in this system. To further protect your payment information we DO NOT have any access or visibility to your payment method or information. This also means we do not control the mechanism of storage.
  • If at any time you would like to remove your payment method from your guest profile, you must log into the guest portal (accessible via our website menu or your view booking link in the booking confirmation) to remove it yourself.
  • Please note it is a condition of your stay you MUST have a valid payment method on file leading up to and during the full length of your stay.

Pet Friendly Policy

See your booking confirmation for full terms and conditions.
If pets are brought into non-pet friendly cabins a fee of $100 will apply and be charged to your payment method for cleaning.
Pets MUST only be booked into pet friendly accommodation or first have prior management approval.
Non well-behaved pets and their owners will be asked to leave immediately.
Aggressive dogs are not permitted.
All pets must be on a leash at all times. Toileting MUST be picked up.

How to Cancel

To cancel a booking, please log in to your guest portal via the link provided in your initial confirmation email on using the guest link on the website..
If contacting us via other methods please be sure to provide your booking details to assist us in processing your request efficiently.

PARK RULES

By staying, you agree to abide by our park rules.

Available here:https://guest.stanthorpeholidaypark.com.au/

Offers & Marketing

Photography: occasionally we may stroll around the park taking photos . When you stay with us you agree to be photographed in a passive way (site, setup, in action etc). If we’d like to feature you specifically or stage a shot we will always ask first. These photos may be used on our social media and marketing.

When you book with us we add your name to our ‘offers’ list. This means from time to time we may send out exclusive deals or offers for past guests or news. You can opt out anytime.

Ai

To help us respond faster, we may use AI-assisted reception services to handle enquiries via phone, SMS, website chat, or messaging platforms. Calls and conversations may be monitored and/or transcribed, and accessed by our system providers for quality assurance, accuracy, training, and ongoing improvement of the service including repairs.

Changes to Bookings

Changes to your booking dates or accommodation type are subject to availability and may incur additional charges.

Contact Us

If you have any questions or need further clarification regarding our booking terms and cancellation policy, please reach out to us at:

Stanthorpe Holiday Park
stay@stanthorpeholidaypark.com.au
0483966766