Online Bookings & Ai Receptionist

You might notice something new when you call or chat with us… we’ve officially welcomed an AI receptionist to the team.

Why? Simple.

We want to keep offering affordable and budget friendly stays without putting prices up while still adding MORE value to you when you stay.

Like everyone, we’ve navigating rising costs and changing guest expectations.

You’ve told us you love our café hours, bath sessions, relaxed vibe, big weekend parties and non-resort prices — and we want to keep it that way.

But the reality is, having someone sit at a desk all day taking calls (many for bookings that are cheaper online) and showing 2–3 vans where to park in the quiet season just isn’t economical anymore.

So instead, we’ve shifted our team time into things that actually enhance your stay:

Late 11am checkouts for everyone — enjoy the region a little longer

Automated arrivals — easy check in at your own pace

Free wine tastings over summer

Free entertainment on big weekends (line dancing, live music, food vans, egg hunts, outdoor movies, etc)

All of those take real manpower (and cost) — and we’d rather our team focus on creating experiences for our guests instead of answering the same handful of questions all day.

We’ve been quietly trialling our AI on phone and live chat for a few months now, and honestly… we’re pretty stoked with how she’s going (we’d say she’s smarter than some of our bosses ).

She can:

• Make bookings

• Answer your usual questions

• Recommend things to do around the Granite Belt

• Take firewood orders

• Handle the weird and wonderful queries too

And if something needs a human touch, she’ll collect your details and pass it straight to the right staff member (even if they’re out mowing or cleaning cabins!).

We know this won’t be everyone’s favourite change — but it’s where things are heading, and it helps us avoid Putting prices up.

When guests don’t want to pay more than $40 a night but still expect trucked-in water, aircons running all day, and manicured sites plus free entertainment, there’s not much profit (if any) left for renovations, improvements or staffing.

So it’s either raise prices — or get smarter. We’re choosing smarter.

Our team is still here for complex or quirky enquiries and we’ll do our best to return messages within a few hours (up to 24 hours in peak times).

And you can still contact us anytime via:

Live chat on website

SMS

Website contact form

Email reply

Our Ai phone assistant

But all bookings should be made on our website and you can manage or make changes via your guest portal.

Many other businesses have had to and are moving this way to continue operating – with online bookings, more self service and Ai phone centres.

Hotels, Airlines, Restaurants, Pathology clinics, Coles, Woolworths (Olive), self checkouts, we’ve even experienced it buying things at auction centers.

We’ve got some exciting renovations and new plans coming very soon — and that all takes money.

We’re not a resort or a franchise or corporate park.

We’re family-owned, proudly independent, and every dollar we make goes straight back into improving the park.

Growth might be slower this way, but it’s ours — no big brand backing, no investment funds to pay for water parks or jumping pillows … just a lot of heart and hard work from the 2 of us and our part time team.

And honestly? We’re incredibly proud of what we’ve achieved since arriving.

Thanks for supporting small, local and independent — we can’t wait to welcome you soon and meet you in person