Booking Terms and Cancellation Policy


Effective Date: May 2024

Thank you for choosing Stanthorpe Holiday Park for your accommodation needs. To ensure a smooth booking experience, please review our booking terms and cancellation policy outlined below.

Booking Terms

  1. Deposit: A non-refundable deposit equivalent to one night’s stay is required at the time of booking to secure your reservation.
  2. Payment Schedule:
    • For peak dates and seasons, full payment is required 7 days before arrival. Failure to pay in full 7 days before arrival may result in us cancelling your site or not holding your guaranteed accommodation or site.
      Payment will be charged 7 days before arrival in peak times to card on file.
    • For off-peak and shoulder seasons, full payment is required at check-in with one night deposit payable at time of booking.
  3. Card on File
    We require a card on file for your stay for charging and incidentals, rentals, food charges or damages.
    For peak season bookings Your card will be billed for full stay cost 7 days before arrival.

Cancellation Policy

  • Off-Peak and Shoulder Seasons:
    • Cancellations made within 48 hours of arrival will result in the full booking fees for full stay cost being non-refundable.
  • Peak Dates:
    • Cancellations made within 7 days of arrival will result in all payments being non-refundable.

Credits

  • In certain circumstances, management may offer credits for cancellations during off-peak times, at their discretion. Please contact us directly to discuss your situation.

How to Cancel

To cancel a booking, please log in to your guest portal via the link provided in your initial confirmation email.
If contacting us via other methods please be sure to provide your booking details to assist us in processing your request efficiently.

Changes to Bookings

Changes to your booking dates or accommodation type are subject to availability and may incur additional charges.

Contact Us

If you have any questions or need further clarification regarding our booking terms and cancellation policy, please reach out to us at:

Stanthorpe Holiday Park
[email protected]
0483966766